Refund & Return Policy

Fresh Flowers & Returns

Due to the perishable nature of fresh flowers, all floral arrangements are considered final sale and are not eligible for standard returns or exchanges.

Issues With Your Order

Your satisfaction is important to us. If you experience any issues with your flowers, please contact us as soon as possible and provide photos of the arrangement along with your order details.

We understand that every situation is different, and we are happy to review any concerns individually.

How We Resolve Concerns

Our team will carefully review your request and contact you to discuss the situation. We are committed to finding a fair and reasonable solution based on the circumstances, in accordance with applicable law.

(224) 833-2537 · lola.flowers.chicago@gmail.com